Seven lessons stolen from IKEA

What keeps you from designing better customer experiences across all your touchpoints? Are you too familiar with the process and from the familiarity, you can’t see the pain points? Maybe you know there’s a “good reason” for the way things are and you haven’t taken time to consider the customer’s experience? Perhaps you don’t think it’s costing you much, or you don’t experience the customer’s dissatisfaction?

 

Phenomenal success, like the success of IKEA, come from phenomenal attention to the customer’s experience. We want to share the seven lessons from IKEA that we think will improve your customer's experience with your business.

 

Click below to get the 7 Lessons Stolen from IKEA.

We found ourselves in a field of corn.

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